Due to system maintenance from 2 pm Friday, December 8 until 8 am on Monday, December 11, online payments for Code Compliance cases, Business Tax, Fire Inspection fees, Landlord Registration, and Neighborhood Preservation fees cannot be submitted.
When you report something, dispatchers will have many questions. A few of the most important are:
What is happening?
Is anyone hurt?
Is this happening NOW; did it happen a few minutes ago; is it delayed? Police response differs greatly, according to the time delay.
Listen to the questions being asked. There may be a lot of them, but the information you are giving is being put into a computer that sends it right to the dispatcher. There is very little delay between you telling us and it being given out.
If a suspect or vehicle is involved in the situation, you will be asked for descriptions. In an emergency situation, you may only get a few of the items below; when time allows, try for as many as you can.
Race, sex, age, height, weight, hair color and style, eye color, complexion, physical marks (scars tattoos, deformities), and clothing description. Are any weapons involved?
Color, year, make/model, body style, and tag number.
When vehicle accidents are called in by city residents, try to provide the following information:
the location (including whether it is in the road, in the parking lot, what business or complex it is in front of, if applicable).
Is anyone hurt? If yes, how seriously? Is anyone trapped in the vehicle?
Is there any spillage of gasoline, oil or chemical from the vehicle? This requires Fire Department response.
Vehicle descriptions, especially if it is in a parking lot.